Privacy Policy

We collect information you provide directly — such as when you create an account, place an order, book an appointment, or contact us for assistance. This typically includes your name, email address, phone number, shipping address, and payment details.

We also collect limited technical information automatically, including IP address, browser type, device identifiers, and interactions with our website. This helps us understand how our services are used and detect fraud.

We use your information to fulfill orders, provide customer service, personalize your experience, process payments, send appointment confirmations and order updates, and comply with legal obligations.

With your explicit consent, we may send marketing communications about new collections, private events, and services. You may withdraw consent at any time using the unsubscribe link in our emails.

We never sell your personal information. We share it only with trusted service providers who help us operate — payment processors, shipping carriers, email platforms, and IT support — under strict confidentiality obligations.

We may disclose information when required by law, to enforce our terms, or to protect the rights and safety of our customers and staff.

We retain your information for as long as your account is active or as needed to provide services to you, meet legal and tax obligations, resolve disputes, and enforce our agreements. When retention is no longer necessary, data is securely deleted or anonymized.

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, as well as to data portability and to object to certain processing. You can exercise these rights from your account page or by contacting us.

We use industry-standard safeguards — TLS encryption in transit, encrypted storage at rest, access controls, and regular audits — to protect your information. No method of transmission or storage is perfectly secure; we encourage you to use strong, unique passwords and to notify us promptly of any suspected unauthorized access to your account.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure site performance, and tailor content. You can control cookies through your browser settings; disabling them may affect some site features.

Our services are intended for customers aged 18 and older. We do not knowingly collect information from children under 13. If you believe we have inadvertently done so, please contact us and we will delete the information.

We may update this policy from time to time. Material changes will be announced on this page with an updated effective date, and where required we will notify you by email.

Questions about this policy or how we handle your data? Email us at privacy@cbvh.com or write to CBVH Fine Jewelry, Kok Development Area R1, A10–A15, St. Berng, Village 1, 12253.